Shipping Policy

At StepInStyle Store, we combine timeless footwear elegance with modern convenience in our shipping and returns processes. Whether you’re ordering our classic boat shoes, sophisticated oxfords, or comfortable loafers, we ensure a seamless experience from checkout to delivery.

Shipping Information

We ship globally (excluding certain Asian and remote regions) with two reliable options:

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information via email once your order ships.

Returns & Exchanges

While we craft each pair of heels, sneakers, and sandals with meticulous attention to fit and comfort, we understand that sometimes a return or exchange may be necessary.

Return Policy Overview

• Return Window: 15 days from receipt of delivery
• Condition: Items must be unworn, in original condition with all tags attached
• Packaging: Original packaging must be included
• Proof of Purchase: Valid receipt or order confirmation required

How to Return or Exchange

1. Email our team at [email protected] with your order number and return request
2. Complete the return form (template provided below)
3. Package items securely in the original box with the completed form
4. Ship to our boutique address:
   StepInStyle Store Returns
   1253 Edgewood Avenue
   Fresno, CA 93704
   USA

Return Form Template

Please include this completed form with your return package:

Refund Process

• Processing Time: 3-5 business days after we receive your return
• Refund Method: Original payment method
• Timeline:
  • Credit cards: 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Note: Original shipping costs are non-refundable. For exchanges, we’ll cover standard shipping for the replacement item.

Exchange Process

For size exchanges of our Oxfords, heels, or loafers:

1. Follow the standard return process above
2. Clearly indicate your preferred size in the return form
3. We’ll ship your new pair within 1-2 business days of receiving your return
4. You’ll receive tracking information via email

Damaged or Defective Items

If your boat shoes or other footwear arrives damaged:

1. Contact us within 48 hours of delivery
2. Include photos of the damage
3. We’ll arrange a prepaid return label and expedite your replacement

International Returns

For our global customers (excluding certain Asian/remote regions):

• Return shipping costs are the customer’s responsibility
• Mark the package as “Returned Goods” to avoid customs charges
• Allow extra time for international shipping processing