At StepInStyle Store, we take pride in crafting footwear that combines timeless style with impeccable comfort. However, we understand that sometimes a pair might not fit just right or meet your expectations. Our hassle-free returns policy reflects the same attention to detail we put into our boat shoes, loafers, and heels.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unworn, in original condition with all tags attached
  • Original packaging must be included
  • A valid proof of purchase is required

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Sandals that show signs of wear
  • Sneakers & athletic shoes with removed insoles

How to Initiate a Return or Exchange

Follow these simple steps to process your return:

  1. Contact our team at [email protected] with your order number and return request
  2. Complete the return form below and include it with your package
  3. Package your items securely in the original box
  4. Ship your return to our Fresno boutique at the address below

Return Shipping Address

StepInStyle Store Returns
1253 Edgewood Avenue
Fresno, CA 93704
USA

Return Form Template

Please include this completed form with your return package:

StepInStyle Store Return/Exchange Form Order Number: ___________________________ Date of Purchase: _______________________ [ ] Return (refund requested) [ ] Exchange (please specify preferred size/style: ____________________) Reason for return: [ ] Size issue [ ] Style preference [ ] Product defect (please describe: __________________________) [ ] Other: ____________________________ Customer Name: _________________________ Email Address: _________________________ Phone Number: _________________________ Original Payment Method: [ ] Visa [ ] MasterCard [ ] JCB [ ] PayPal (PayPal returns will be credited to your original account) Customer Signature: _____________________ Date: _________________________________

Refund Process

Once we receive and inspect your return:

  • Processing time: 3-5 business days after receipt
  • Refund method: Original payment method
  • Timeline:
    • Credit cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing

Note: Shipping costs are non-refundable. For exchanges, we’ll cover standard shipping for the replacement item.

Exchange Process

For size exchanges of our Oxfords, heels, or loafers:

  1. Follow the standard return process above
  2. Clearly indicate your preferred size in the return form
  3. We’ll ship your new pair within 1-2 business days of receiving your return
  4. You’ll receive tracking information via email

Damaged or Defective Items

If your boat shoes or other footwear arrives damaged:

  • Contact us within 48 hours of delivery
  • Include photos of the damage
  • We’ll arrange a prepaid return label and expedite your replacement

International Returns

For our global customers (excluding certain Asian/remote regions):

  • Return shipping costs are the customer’s responsibility
  • Please mark the package as “Returned Goods” to avoid customs charges
  • Allow extra time for international shipping processing

Still Have Questions?

Our customer service team is happy to assist with any return inquiries. Contact us at [email protected] or [Insert Contact Number].

We stand behind our products just as we stand behind our commitment to your satisfaction. Thank you for choosing StepInStyle Store for your footwear needs.