Welcome to StepInStyle Store’s FAQ section! We’re here to answer all your questions about our fashion-forward footwear collection and seamless shopping experience. Whether you’re curious about our delivery options, return policy, or product details, you’ll find everything you need below.
About Our Products
What types of shoes do you offer?
We specialize in high-quality footwear for every occasion, including:
- Sophisticated Boat Shoes for casual elegance
- Elevated Heels for special occasions
- Classic Loafers for timeless style
- Professional Oxfords for the workplace
- Comfortable Sandals for warm-weather wear
- Trendy Sneakers & Athletic Shoes for active lifestyles
How do I know which size to order?
We provide detailed sizing charts for each product. If you’re between sizes or unsure, we recommend sizing up for comfort. Remember, you have 15 days from delivery to return or exchange if the fit isn’t perfect.
Are your shoes true to size?
Most of our customers find our shoes true to size, but we always recommend checking the specific product’s sizing notes as some styles may run slightly large or small. Our bestselling Anne Klein heels and Sperry boat shoes are particularly known for their accurate sizing.
Ordering & Account
How do I create an account?
Simply click on “Create Account” during checkout or in the top navigation. Having an account lets you track orders, save favorites, and enjoy faster checkout on future purchases.
I forgot my password. What should I do?
Click “Forgot Password” on the login page, and we’ll email you instructions to reset it. If you don’t see our email, please check your spam folder.
Can I modify or cancel my order after placing it?
We process orders quickly to get your fashion to you promptly. If you need to modify or cancel, please email [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.
Shipping & Delivery
What are my shipping options?
We offer two thoughtful delivery options:
- Express Delivery ($12.95): Via DHL or FedEx, arriving in 10-15 days after dispatch – perfect for fashion emergencies
- Free Standard Shipping: Via EMS for orders over $50, arriving in 15-25 days after dispatch – ideal for savvy style shoppers
Do you ship internationally?
Yes! We ship worldwide (excluding some Asian and remote regions). International customers may be responsible for customs fees according to their country’s regulations. Delivery estimates may vary slightly during peak seasons.
How can I track my order?
You’ll receive tracking information via email as soon as your shoes begin their journey to you. This will allow you to follow your package every step of the way until it arrives at your doorstep.
Returns & Exchanges
What is your return policy?
We offer hassle-free returns within 15 days of delivery. If your shoes don’t fit your style (or your feet), simply initiate a return through your account or by contacting our customer care team. We believe comfort should never be compromised.
Are there any items that can’t be returned?
For hygiene reasons, we cannot accept returns on worn shoes unless they’re defective. All returned items must be in their original condition with packaging and tags intact.
How long does it take to process a refund?
Once we receive your return, please allow 3-5 business days for processing. Refunds will be issued to your original payment method. The timing of the refund appearing in your account depends on your financial institution.
Payments
What payment methods do you accept?
We accept all major payment methods to make your shopping experience seamless:
- Visa
- MasterCard
- JCB
- PayPal
Is it safe to enter my credit card information on your site?
Absolutely. We use industry-standard encryption to protect all your payment information. You can also choose to checkout through PayPal for an additional layer of security.
Why was my payment declined?
Payment declines usually occur due to:
- Insufficient funds
- Bank security measures (your bank may flag international transactions)
- Incorrect card details
Contact Us
How can I reach customer service?
Our fashion-forward customer care team is always ready to help at [email protected]. We’re based in Fresno, California, but serve shoe lovers worldwide (excluding some Asian and remote regions).
What are your business hours?
Our customer service team is available Monday-Friday, 9am-5pm PST. Emails received outside these hours will be answered the next business day.
At StepInStyle Store, we believe the right shoes can transform your day – and we’re committed to making your shopping experience as stylish and seamless as our footwear collections. If you have any questions not covered here, don’t hesitate to reach out!